Experience a level of service like never before with SN Reservations. 75% of all video conference users prefer to book their calls with a Booking or Reservations Agent. Even in a world where automation and self serve tools lead the way, organizations tend to trust their most critical communications to a person, rather than automated services. SN is cognizant of this and aims to provide the best support and end user experience available. SN has implemented a three tier approach to deliver on this goal.
The first is service. Our Reservations Agents undergo rigorous training and held to strict quality control measures. SN Reservations’ clients deal with the same ‘pool’ of agents who are assigned to your organization. Our agents work with you and your organization to become familiar your needs.
Secondly, all SN services are designed for ease of use. Clients have a choice of three options when making a reservation; phone, email, or online form. Regardless of the method that you choose, the communication is delivered directly to your dedicated support team.
Thirdly, SN offers reliability. All inquiries and requests will be responded to within 2 hours* – guaranteed. Our detailed processes ensure that you will always get the support that you need. Our three tier approach guarantees that our clients have the best experience possible when scheduling their most important meetings and delivering critical communications.
SN Reservations service offerings include:
Operator Dial Out (Basic): A SN Video Operator will dial out to all sites and connect them to your conference. They ensure that the sound and video quality meets all required standards and can implement any additional options (such as recording and streaming) on your behalf. If assistance is required, our operators are only a phone call away and they will join your conference to assist.
Managed Dial Out: A SN Video Operator will dial out to all sites and connect them to your conference. They will ensure sound and video quality meets all industry standards and implement any additional options (such as recording and streaming) on your behalf. They will also stay on the call and monitor the feed for the duration of your conference. You can ask for their assistance at anytime during your meeting, All operators are specially trained on an ongoing basis and can perform a multitude of tasks to assist with your meeting.
Event Level Dial Out: Similar to Managed Dial Out service, however more than one operator will be assigned to your call depending on the logistics of the conference.
*Within Regular Business Hours 8:00am-8:00pm EST